Job Vacancy as Helpdesk Representative (Desktop/Network/Print Services)

xcellink.pte.ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com
License No. C670201B



Helpdesk Representative (Desktop/Network/Print Services)
(Singapore[Map])

Responsibilities:

• Respond to calls and emails from users on desktop, network and printer issues
• Performs telephone and remote technical support for enterprise clients
• Resolve basic incident requests and related problems following standard processes and procedures
• Escalate unresolved cases to relevant onsite support team
• Document all reported incidents – identify trends to assist in future problem resolution

Requirements:

• Diploma/Degree in Computer studies or equivalent
• Prior experience in IT helpdesk or customer service environment
• Knowledge of Windows OS, network connectivity, printer mapping etc
• Problem solving and decision making skills needed to identify, research, and resolve problems
• Good phone etiquettes and customer service soft skills
• Only Singaporeans and PR may apply

Additional Information:

• 1 Year renewable contract with benefits & completion bonus
• Office Hours Support
• 5.5 Work Days

Competitive remuneration package and excellent career prospect will be offered to the right candidate

xcellink Pte Ltd
21 Tan Quee Lan Street
#02-09 Heritage Place
Singapore 188108

Tel : 6336 4808
Fax : 6336 6887

To apply, please send your resume in MS word format with a recent photograph attached directly to
sindy-ngiam@xcellinkgroup.com

Kindly indicate the subject as Helpdesk Representative (Ref: SN/HS/09025)