Getronics is a leading international provider of Information and Communication Technology (ICT) services and solutions, focusing on workspace management, application services and consulting & transformation services.
Getronics helps organisations raise their performance and increase the productivity of their people, by enabling them to share information and to work together efficiently, securely and effectively, wherever and whenever they need.
Getronics is a subsidiary of KPN ICT Services with headquarters in Amsterdam. For further information about Getronics, visit www.getronics.com.
Japanese Speaking Helpdesk Analysts
(Singapore - Tuas)
Responsibilities:
* Support for desktop hardware/software, mainframe, and remote connectivity
* Troubleshooting/resolving PC operational and network issues
* Providing software usage expertise for the company’s standard desktop applications and operating systems
* Contributing to our global knowledge base, following-up with clients and interacting with all areas of IS to pursue appropriate resolutions to customer requests.
Requirements:
* Bachelors Degree in Computer Science or related field
* Effective communications skills, written and interpersonal
* Strong analytical and problem solving skills
* Ability to interpret customer needs and provide thorough and complete support is paramount
* Demonstrated service orientation and flexibility in a team environment
* Solid knowledge of Desktop technologies (Microsoft Office Applications, Windows XP, TCP/IP networking, terminal emulation, SMS, MSI and PC hardware and peripherals)
* Proficient typing skills
* Shift flexibility is required and individual preferences are surveyed.
* Helpdesk and/or Desk side support experience is desirable
* Fluency in English and Japanese is required; Ability to also communicate in Mandarin would be a big plus
* Applicants must be willing to work in Tuas.
* 11 Full-Time positions available.
Please send your resume in strict confidence to: Human Resources, Getronics Solutions (S) Pte Ltd, 10 Hoe Chiang Road, Singapore 089315 by fax No.68902888 or by email: to Getronics.Solutions@getronics.com (Only shortlisted candidates will be notified).
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