Are you attracted by the dynamic challenge of an innovative industry? Are you looking for responsibility in a company whose operations stretch across and beyond borders? Would you like to help shape the future?
Then start with T-Systems, Deutsche Telekom's business customer brand. Be part of the team that is making Deutsche Telekom one of the world's fastest growing integrated ICT company.
About T-Systems
Incorporated as T-Systems Sdn. Bhd and having achieved the Multimedia Status Company (MSC) status, we are unequivocally committed to develop Malaysia as the operations hub for the Asia-Pacific region to provide an extensive range of ICT services to our customers. As a Deutsche Telekom's enterprise customer unit, T-Systems has more than 160,000 corporations and public institutions that use our network-centric information and communications technology (ICT) services ranging from data center operations and global Internet Protocol services to the development and management of applications. With locations in over 20 countries, T-Systems is a preferred supplier for Corporate Europe's global business activities. The company, based in Frankfurt/Main Germany, serves all industries and is a leading provider for the automotive and telecommunications industries as well as the public sector. With approximately 56,500 employees, T Systems posted revenues of 12 billion euro in 2007. In Asia Pacific, T-Systems offers our customers business flexibility through the major business hubs in China, Japan, Malaysia and Singapore.
Develop further. With us.
Because T-Systems success depends on every individual, we offer our employees complete dedication and individually tailored development opportunities. That is why we at T-Systems build on professionalism, lifelong learning, individual responsibility and individual advancement. Development discussion, performance management systems, development programs, international networks and interdepartmental know-how transfer in cross-border projects: We offer you plenty of opportunity to achieve your potential and pursue personal career advancement as a technical specialist or manager. Because individual development sets up the best conditions for ensuring top performance in a team. At T-Systems we aspire to build a corporation of enhanced workforce diversity and culture with a focus that goes beyond race and gender, and is inclusive of diversity of age, language, thinking style, culture and educational levels.
We want to be the best. For the benefit of the customer, the company and every individual. And we know that our employees ensure T-Systems success today and tomorrow.
SLA Management (Contract 12 months)
(Selangor - Cyberjaya)
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will also facilitate communication in order to define and maintain the SLAs required for organisation.
Key Responsibilities:
* Provide effective reporting and performance management analysis for Hosting & Storage leadership team.
* Design, analyze and develop reports including operational dashboard, statistics and relevant information related to the performance of Common Service Levels.
* Responsible for the production and circulation of monthly Common Service Level (CSL) and other periodical performance reports.
* Identify improvement opportunities, which will drive Service Level Agreement achievement and efficiencies in service delivery.
* Investigate cause-effect relationships, analyse performance efficiencies and make recommendations for improvements.
* Identify best practices, performance development standards to ensure all data analysis meet the contracted CSL.
* Work with operation managers from all service lines to ensure performance measures are accurate and within the agreed CSL.
Requirements:
* A Bachelor's Degree in MIS / Business / IT or a similar subject with strong exposure in understanding of IT technology.
* At least 5-8 years experience working in an IT industry; preferably infrastructure services
* Experience researching, analyzing and evaluating qualitative and quantitative data and information;
* Experience preparing and delivering data analysis for management information purposes;
* Ability to deliver concise, clear and effective communicate both verbally and in writing appropriate to the level of audience;
* Ability to plan, organize and coordinate work effectively while dealing with conflicting demands, shifting priorities and deadlines.
Tidak ada komentar:
Posting Komentar