Kamis, 19 Maret 2009

IT Application Management Analyst II ( 08000IQB) (Selangor - Cyberjaya)

Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell sells more systems globally than any computer company, placing it No. 34 on the Fortune 500. Dell's climb to market leadership is the result of a persistent focus on delivering the best possible customer experience by directly selling standards-based computing products and services. Revenue for the last four quarters totaled $58.2 billion and the company employs approximately 90,400 team members around the globe. Dell was founded in 1984 by Michael Dell, the longest-tenured executive to lead a company in the computer industry. The company is based on a simple concept: by selling computer systems directly to customers, Dell could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. This direct business model eliminates retailers that add unnecessary time and cost, or can diminish Dell's understanding of customer expectations. The direct model allows the company to build every system to order and offer customers powerful, richly configured systems at competitive prices. Dell also introduces the latest relevant technology much more quickly than companies with slow-moving, indirect distribution channels.


IT Application Management Analyst II ( 08000IQB)
(Selangor - Cyberjaya)

Responsibilities:



The candidate will be primarily supporting the EMEA Order Management core applications but the scope could be changed at a later time as deemed necessary.
The candidate will be working the EMEA day shift which is from 2pm to 11pm from Monday to Friday.
The candidate will also be required to do on-call duty after office hours and weekends to support high severity incidents and application deployments.
The candidate will also be required to work on Malaysia public holidays as Dell is supporting the EMEA region.
The primary responsibility of the candidate is to take trouble tickets and work the trouble tickets to resolution within the specified Service Level Agreement (SLA).

The candidate must have passion and drive to achieve exceptional Customer Experience.


Requirements:

Minimum 2 years experience in application support environment.
Educated to degree level in Computer Science or equivalent.
Must have good knowledge of Oracle applications and database concepts including SQL, PL-SQL.
Must have good knowledge in troubleshooting end user incidents and issues.
Must have excellent English communication skills both written and verbal.
Must be an exceptional team player and able to work and communicate effectively with all levels of staffs in the company.

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