job vacancy as Customer Service Representative (Web/Internet Support)

Tele-centre is an established third party call centre providing outsourced services. We are expanding our operations and currently looking for aspiring individuals to

join us as . If you are people-oriented with a great passion for customer service, we look forward to have you on board.


Customer Service Representative (Web/Internet Support)
(Singapore - Near Dhoby Ghaut MRT)

Responsibilities:

* provide first level helpdesk support to customers with regards to web navigations.
* handle incoming calls, fax or emails on general enquiries about the Online portal
* handle feedbacks (compliments, suggestions and complaints)
* assists customers from Singapore and Hongkong via phone support, email, chat or fax
* assists in data entry for customer information
* handle outbound calls for customer follow ups and voice mails.
* supporting customers in internet financial transactions like buying/selling of Equities or Unit Trust

Requirements:

* GCE "O" levels or equivalent with min 1yr prior experience in web helpdesk support on navigational issues
* Ability to READ, WRITE, and SPEAK English and Cantonese languages as job entails receiving calls customers from Hongkong
* Possess basic computer knowledge and be familiar with the use of internet, email, chat and basic Microsoft Office applications
* Good interpersonal and oral communication skills with ability to work well under pressure e.g. when there is a sudden surge of calls or difficult customers.
* Able to work from 8:00am to 10:00pm (2 shifts schedule) Mondays to Saturdays including Public Holidays with maximum working hours of 44hrs per week
* Singaporeans/Malaysians/SPRs/Hongkong Nationals

Only Qualified candidates will be notified.

Interested applicants can also send their resumes to hr@tele-centre.com

www.tele-centre.com