job vacancy as Technical Support UNIX Engineer

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal

computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Technical Support UNIX Engineer
(Kuala Lumpur)

Responsibilities:

Job Description:

* Incident management – work on incident elevated from CC
* Problem management - trigger problem management (create problem tickets) - e.g. through observation of trends.
* Change management - routine change execution for (mostly, though not limited to) low risk, low impact changes from TS-B
* Operations management – EDN, log and dispatch, scripted routine/scheduled tasks (e.g. routine checks), standard documented requests (e.g. backup/restore), service request administration (if necessary).
* Key measures - > 90% overall OB (CC and TS) resolution rate for incidents, 1 process/script improvement initiative per month.



Requirements:

Job Profile:

* Bachelor Degree in IT - Minimum of 2 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support OR
* Diploma in IT - Minimum of 3 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support
* 2 year working experience in Unix Server System and network related administration with acceptable knowledge { TCP/IP protocol, NTP, Hosts, DNS & DHCP, NIS, Telnet, Rlogin, FTP }
* Good understanding and working experience in HP-UX User Administration, File System Management and Logical Volume Manager (LVM) and RAID concepts
* Good understanding of and working experience in installing Software and Operating Systems patches will be added advantages
* Working experience in clusters management in Unix Server environments will be added advantage
* Working experience in basic database administration, like startup and shutdown of databases, shrinking database transaction logs will be added advantage
* Trained or working experience in backup solution ( HP Data Protector or HP Omniback or Veritas Netbackup) will be added advantage
* Trained or working experience in other Unix flavors beside HPUX ( Linux, Sun Solaris, AIX, Tru64 ) will be added advantage
* Trained or working experience in Unix related software ( MPCM, Control-M, E-Trust or Autosecure, Delphi ) be added advantage
* Knowledge of HP ITO and HP Openview monitoring will be a plus
* Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
* Certified Unix Administrator ( HPUX or Sun Solaris )
* HP Certified HPUX SNA 1 and/or SNA 2 will be added advantage.