job vacancy as Unix Support Engineer

Syniverse Technologies (NYSE:SVR) makes it possible for over 500 communications

companies in more than 100 countries to address market changes and demands as they deliver everything from voice calls to sophisticated data and video services. By ensuring that disparate technologies and standards interoperate, Syniverse allows operators to provide seamless, interactive mobile services to their subscribers wherever and whenever they need them. Syniverse is headquartered in Tampa, Florida, U.S.A., and has offices in major cities around the globe. Syniverse is ISO 9001:2000 certified and TL 9000 approved, adhering to the principles of customer focus and quality improvement practices. More information is available at www.syniverse.com

Unix Support Engineer
(Haryana - Work Location - Gurgaon, India)



Responsibilities:

* Commission application platform and provide 24x7 accurate and timely technical supports on critical problems and advisory service for customers.
* Communicate directly with customers while investigating or providing problem resolution.
* Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.
* Answer escalation questions and provide consulting service for internal colleagues where appropriate.
* Develop and maintain an in-depth working knowledge of all products and services offered by the Company.

Requirements:

* Graduated in Information Technology, Computer Engineering, Computer Science or related disciplines.
* Knowledge in Unix is a must, TCP/IP network and Windows
* Oracle, Java related technologies, IP Networking and scripting knowledge preferred but not essential
* Interested to pick-up all-round knowledge in operating computer / telecommunication platforms, like network management, security and data backup
* At least 1 year technical support and customer handling experience
* Good written and spoken English, able to work in a mixed culture environment
* Teamwork, self-starter and able to work under pressure with tight timeline
* Willing to travel to work in Gurgaon and station in other cities in India.

Competitive compensation and good career opportunities will be offered to the right candidate. Interested parties please send cover letter and resume with expected salary in strict confidence to join.ap@syniverse.com.

Please visit our website at www.syniverse.com. All collected personal data will be used for recruitment purposes only. Personal data of unsuccessful applicants will be destroyed after completing recruitment process.